Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Items that are worn, damaged, or marked as final sale are not eligible for return.

To start a return, or if you have any questions about your order, please contact us at orders@nauticallynice.com. If your return is approved, we'll send you instructions on next steps. Returns must be shipped within 7 days from approval. Refunds will be processed to your original payment upon inspection of returned item.

Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or we sent you an item different from what you ordered.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can make it right. Reach us at orders@nauticallynice.com.

Non-Returnable Items

Items that are worn, washed, or marked as final sale are not eligible for return. Custom or personalized orders cannot be returned unless they arrive damaged or defective.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank to post the refund.

If more than 15 business days have passed since your return was approved, please contact us at orders@nauticallynice.com.